What are the three main qualities you look for in any business/individual you visit as part of the BIBAs judging process?
The 3 main qualities that Abbey Telecom judges look for in BIBAs entrants are; (i) Evidence of excellent customer service (ii) Passion for continual service development from the business leader and (iii) Sincere cultural ethos differentiators corroborated by personnel that we meet
Without naming names, tell us about the one business or individual you were most impressed with during the BIBAs judging process and why?
Out of a dozen finalists we were most impressed by one manager’s passion for stretching the company’s service options by upskilling their team to cover non-supplied brands and give customers explanatory updates midway through service visits.
What would be the one piece of advice you would offer to any BIBAs applicant?
I would advise BIBAs applicants to create their submission in-house and not repeat blocks of text in different parts of their application as we do thoroughly read finalist submissions.
Tony Raynor is managing director of Abbey Telecom, which sponsored the Service of the Year category at the BIBAs 2014 and is a sponsor of the BIBAs 2015.