The BIBAs has always been known as ‘the one they all want to win’, but for Lancaster firm Fat Media picked up the Excellence in Customer Service prize in 2012 it was the one they wanted to win.
They collected the prize in front of a sell-out crowd of more than 1,200 people in Avenham Park, Preston.
Speaking after the awards, Managing Director, Mike Gibson said: “This is the award we really wanted to win. We are thrilled to have been chosen by the esteemed panel of judges.
“We’ve won many awards before but this one is extra special to us, as it’s such a competitive category covering all types of businesses within Lancashire.”
It was one of three categories the firm had been nominated for at the 2012 awards having also been on the shortlist for the Creative Business of the Year and Small Business of the Year categories.
Sales director James French said winning the Excellence in Customer Service award was evidence of how customer service was at the heart of the company’s growth.
He said: “For me, this award really highlights the strength of our multi award-winning team.
“We work with over 400 clients nationwide and offer them the same level of outstanding customer care, regardless of their size, so it’s fantastic that our team’s standards are acknowledged with an award of this calibre.”