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EXCELLENCE IN CUSTOMER SERVICE

A BIBAs are Lancashire’s most sought after business accolade – providing finalists and winners with real recognition of their achievements.

The BIBA’s are designed to identify the very best of business that achieve vital success such as growing turnover, profits and job creation. There are sixteen award categories to enter and the categories recognise excellence across a number of areas including excellence in Customer Service.

Babs Murphy, Chief Executive of the North & Western Lancashire Chamber of Commerce reported the awards have already attracted intense interest from the business community, with entries flooding in. She added “The BIBA’s are the highlight of the business calendar and we are looking forward to the most successful awards programme yet!

EXCELLENCE IN CUSTOMER SERVICE, sponsored by Virgin Trains, is open to all companies and will go to the organisation that best demonstrates that it has the customer at the heart of its business and organises and manages its resources to most effectively meet the needs of its customer base.

Judges will be looking in particular for:

• Understanding customers
• Operational Excellence
• Customer service objectives and strategy,
• Engaging Employee enthusiasm for customer care and how this has driven business growth.
• Leadership, vision and values.

Jane Cole, General Manager of Virgin Trains, based at Preston, said: " We are delighted to be again the official sponsor of the BIBAs 2010. Customers have a choice of supplier and customer service is vital in the process of building loyalty. Businesses that deliver good customer care will have systems for monitoring good service and measuring results. This category has been developed to recognise companies with a focus on delivering exceptional customer service and care.

“This category encourages entries from any business, team or organisation that can demonstrate established and measurable systems for monitoring service standards and we aim to identify and encourage enterprising organisations that really do put the customer first”.

The BIBA’s are free to enter and there's a wide selection of categories to suit every business. Simply apply online at www.thebibas.co.uk

A 1000 strong audience, will witness the BIBA’s 2010 presentation in the Globe Theatre at the Pleasure Beach, Blackpool followed by the BIBA Show and Gala Dinner on Friday 12th March 2010

29/09/2009